Oshi Casino Privacy Policy

Welcome to Oshi Casino. The Oshi Casino privacy policy explains how we collect, use, and protect your personal data when you visit casinososhi.com or use our gaming services. We are fully committed to data protection and information security, ensuring that every Australian player's rights are respected in accordance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and where applicable, the EU General Data Protection Regulation (GDPR). By using our platform, you agree to the terms of this privacy policy. We encourage you to read it carefully so you understand what personal information we collect, why we collect it, and how it is used. The Oshi Casino privacy policy is designed to be clear, transparent, and fully compliant with Australian privacy law.

1. Who We Are — Data Controller Identity

Oshi Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. All data collection and data processing activities at Oshi Casino are carried out by this licensed entity acting as the data controller. For all matters relating to your user data and privacy rights, you may contact our dedicated Data Protection Officer using the details provided at the end of this document. Oshi Casino takes its responsibilities as a data controller very seriously and has implemented robust technical and organisational measures to protect personal information at every stage of its lifecycle — from initial data collection through to secure long-term data storage. Our commitment to Oshi Casino data protection is unwavering, and we continuously invest in improving our information security infrastructure to stay ahead of evolving threats and regulatory requirements.

2. Personal Information We Collect

We collect several categories of personal data to deliver a seamless, secure, and personalised gaming experience to every player who registers at casinososhi.com. Understanding what personal information we gather and why is central to our commitment to transparency and data protection. Our data collection practices are strictly governed by the Australian Privacy Principles (APPs) and are limited to information that is genuinely necessary for the purposes described in this privacy policy.

2.1 Information You Provide Directly

• Identification data: Full name, date of birth, nationality, and government-issued identification documents (passport, driver's licence) required for KYC verification.
• Contact information: Email address, postal address, telephone number, and preferred language settings for account management and communication.
• Financial details: Payment method information including card details processed by PCI-DSS compliant processors, bank account details, e-wallet credentials (Skrill, Neteller), PayID details, and cryptocurrency wallet addresses (Bitcoin, Ethereum, Litecoin).
• Gaming activity: Bet history, win/loss records, game preferences, bonus usage, wagering statistics, and VIP programme progression across Bronze, Silver, Gold, Platinum, and Diamond levels.
• Communications: Messages exchanged with our support team via live chat or email at [email protected], as well as survey responses, feedback submissions, and self-exclusion requests.
• Responsible gambling preferences: Deposit limits, bet limits, loss limits, session time limits, cooling-off period selections, and self-exclusion duration preferences.

2.2 Information Collected Automatically

When you access Oshi Casino, our systems automatically gather certain user data related to your device and browsing behaviour. This technical information is essential for providing a reliable, optimised experience, maintaining information security, and ensuring compliance with geolocation restrictions.

• Device data: IP address, operating system, browser type and version, screen resolution, device identifiers, and mobile device specifications.
• Usage data: Pages visited, links clicked, time spent on each page, session duration, navigation paths, game selections, and feature interactions.
• Location data: Approximate geographic location derived from your IP address, used for geolocation compliance checks and responsible gambling risk assessment.
• Cookies and tracking technologies: As detailed in our Oshi Casino cookie policy section below, we use cookies and similar technologies to enhance functionality, analyse performance, and deliver relevant content.
• Log data: Server logs recording access times, error messages, and security events associated with your account activity.

2.3 Information from Third Parties

In some circumstances, Oshi Casino may receive personal information about you from trusted third-party sources. These include payment providers who may share transaction verification data, identity verification services such as KYC and AML screening agencies, fraud prevention bureaus, social login providers if you register using a third-party account, and affiliate partners who referred you to our site. All data collection from third parties is conducted in strict compliance with applicable privacy laws and the contractual terms agreed with those providers. We verify that all third parties meet our data protection standards before entering into any data-sharing arrangements.

3. How We Use Your Personal Data

The data processing activities at Oshi Casino serve a range of clearly defined, legitimate purposes. We never process your personal data for purposes beyond those outlined here, unless you have provided explicit and informed consent. Every data processing decision at Oshi Casino is made with your interests and privacy rights as a guiding consideration.

4. Legal Basis for Data Processing

Under the Australian Privacy Act 1988 and, where applicable, the GDPR, Oshi Casino relies on the following legal bases for data processing. Each basis is carefully matched to the specific processing activity to ensure full legal compliance and respect for your privacy rights:

• Contractual necessity: Processing your personal data is required to fulfil our contractual obligations — including account creation, payment processing, game delivery, and administration of bonuses and VIP rewards.
• Legal obligation: We are required by law to collect and retain certain personal information for AML and KYC compliance, tax reporting, regulatory audits, and responses to lawful government enquiries.
• Legitimate interests: We process user data for fraud prevention, network security, service improvement, and responsible gambling monitoring — activities that serve both your interests and ours.
• Consent: Where we send marketing communications or deploy non-essential cookies, we do so only with your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of any data processing carried out before withdrawal.

5. Oshi Casino Cookie Policy

The Oshi Casino cookie policy governs the use of cookies and similar tracking technologies on casinososhi.com. Cookies are small text files that are stored on your device when you visit our site. They help us recognise you, remember your preferences, maintain the security of your session, and deliver a personalised browsing experience. Our cookie policy is designed to be fully transparent, giving you clear information about each type of cookie we use and meaningful control over your preferences. Understanding the Oshi Casino cookie policy empowers you to make informed choices about what data is stored on your device and how it is used to enhance your experience.

5.1 Types of Cookies We Use

You can manage your cookie preferences at any time by adjusting your browser settings or visiting our on-site cookie preference centre. Please be aware that disabling essential cookies may significantly impair your ability to use certain features of Oshi Casino. For more detailed information about specific cookies we deploy, including their names and precise lifespans, please contact [email protected].

6. Sharing Your Personal Information

Oshi Casino treats all personal data with the highest standards of confidentiality. We do not sell, rent, or trade your personal information to third parties for commercial gain. However, we do share user data with trusted partners where this is strictly necessary to deliver our services, fulfil our legal obligations, or protect the interests of our players and the integrity of our platform.

• Payment providers: Relevant financial personal data is shared with payment processors including Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, and cryptocurrency networks to process transactions securely and efficiently.
• Identity verification services: KYC and AML service providers receive identification documents and related personal information to fulfil our mandatory regulatory obligations prior to withdrawal processing.
• Regulatory authorities: We may disclose user data to government bodies, law enforcement agencies, or the OAIC (Office of the Australian Information Commissioner) when legally required or in response to valid legal process.
• Game technology providers: Our 50+ game providers — including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, and others — may receive limited personal data necessary to deliver their games to your account and ensure fair play.
• Affiliate partners: Where you arrived at Oshi Casino via an affiliate referral link, we may share limited transactional data with that affiliate for commission calculation, subject to our data protection standards and appropriate contractual safeguards.
• IT and hosting providers: Cloud infrastructure and data hosting partners who provide the technical foundations for Oshi Casino data storage and system operations receive access to personal data only as required under strict data processing agreements.

All third parties who receive personal information from Oshi Casino are contractually bound to protect that data with equivalent standards of data security and to use it solely for the specified, agreed purposes. We regularly audit our third-party relationships to ensure ongoing compliance with our data protection obligations.

7. International Data Transfers

As an international online casino operating in a global environment, Oshi Casino may transfer your personal data to countries outside Australia or the European Economic Area (EEA). Such transfers occur when we engage cloud-based hosting services, work with international game providers, or use payment processors headquartered in other jurisdictions. In all such cases, Oshi Casino ensures that appropriate safeguards are in place — including Standard Contractual Clauses (SCCs) approved by relevant data protection authorities, adequacy decisions, or other legally recognised transfer mechanisms — to maintain the same level of data protection and information security that Australian and international law demands. Your personal information will never be transferred to a country that does not provide an adequate standard of data security and privacy protection. You may request information about the specific safeguards in place for international transfers by contacting [email protected].

8. Data Security at Oshi Casino

Data security is a cornerstone of the Oshi Casino player experience and a fundamental aspect of our information security framework. We employ industry-leading technical and organisational measures to safeguard your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction at every point in the data storage and processing chain. Our comprehensive data security programme includes:

• 256-bit SSL/TLS encryption: All personal data and financial information transmitted between your browser and our servers is protected by bank-grade 256-bit SSL technology, ensuring complete confidentiality during every data exchange.
• Firewall protection: Multi-layered, enterprise-grade firewalls protect our servers and infrastructure from external threats, intrusion attempts, and denial-of-service attacks.
• Strict access controls: Role-based access control (RBAC) policies ensure that only authorised personnel can access sensitive personal information, and only to the extent strictly necessary for their specific duties.
• Encrypted data storage: All personal data at rest is stored on secure, encrypted servers. Our data storage protocols meet or exceed internationally recognised information security standards including ISO/IEC 27001.
• Regular security audits: Our systems and infrastructure undergo regular penetration testing, vulnerability assessments, and independent security audits to identify and promptly remediate potential weaknesses.
• RNG certification: Our Random Number Generator is independently certified by accredited testing laboratories, guaranteeing fair game outcomes and protecting the integrity of all player transactions.
• Incident response: We maintain a documented incident response plan to quickly identify, contain, and remediate any data security incidents, with prompt notification to affected players and relevant authorities as required by law.

Despite our comprehensive data security and information security measures, no online system is entirely immune to risk. We strongly encourage you to use a strong, unique password for your Oshi Casino account, enable two-factor authentication where available, and contact us immediately at [email protected] if you suspect any unauthorised access to your account.

9. Data Retention Periods

We retain your personal data only for as long as is genuinely necessary to fulfil the purposes outlined in this privacy policy, or as required by applicable law. Oshi Casino applies the following data storage retention principles to balance operational needs, legal obligations, and your privacy rights:

• Account data: Retained for the duration of your active account and for a minimum of five years following account closure, as mandated by AML regulations and Australian financial record-keeping requirements.
• Transaction records: Financial records, deposit and withdrawal history, and betting activity data are retained for at least seven years to satisfy regulatory, tax, and legal compliance requirements.
• Communication records: Support correspondence, live chat transcripts, and email exchanges are retained for three years to facilitate dispute resolution and ongoing service quality improvement.
• Marketing data: Where you have consented to receive marketing communications, your contact details and preferences are retained until you withdraw consent or formally request deletion of your personal information.
• Cookie data: As specified in our Oshi Casino cookie policy, cookie lifespans range from session-only to a maximum of two years, depending on the type and function of each cookie.
• KYC verification documents: Identity documents submitted for KYC verification are retained for the legally required period under AML regulations, typically five to seven years from the date of submission.

Once the applicable retention period has expired, Oshi Casino securely and irreversibly deletes or anonymises your personal data so that it can no longer be linked to your identity. Anonymised, aggregated data may be retained indefinitely for statistical analysis, product development, and research purposes, as it no longer constitutes personal information.

10. Your Privacy Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), as well as the GDPR for eligible European individuals, you hold significant and enforceable privacy rights regarding the personal data held by Oshi Casino. We are fully committed to upholding these privacy rights and to making them straightforward for you to exercise. A summary of your key rights as an Australian player is provided below:

• Right of access: You are entitled to request a complete copy of all personal information we hold about you, including information about how it is processed, the purposes of data processing, and with whom it is shared.
• Right to correction: If any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request prompt correction without undue delay or obstruction.
• Right to deletion: Subject to our legal retention obligations, you may request the erasure of your personal data where it is no longer necessary for the purposes for which it was originally collected.
• Right to restriction: You have the right to request that we temporarily restrict certain data processing activities — for example, while a correction request is being assessed or a complaint is under review.
• Right to data portability: Where technically feasible and legally applicable, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider of your choice.
• Right to object: You may object to data processing that is based on legitimate interests, including automated profiling for direct marketing purposes. Upon receipt of a valid objection, we will cease the relevant processing unless compelling legitimate grounds override your interests.
• Right to withdraw consent: Where data processing is based on your consent — such as marketing emails, newsletters, or non-essential cookies — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

To exercise any of these privacy rights, please submit a formal request to our Data Protection Officer at [email protected]. We will acknowledge all valid requests within five business days and provide a full response within 30 calendar days. If you are not satisfied with our handling of your personal data or our response to a rights request, you have the right to lodge a complaint directly with the OAIC (Office of the Australian Information Commissioner), Australia's national privacy regulator, at www.oaic.gov.au.

11. Responsible Gambling and Your Data

Oshi Casino uses your personal data to support and administer responsible gambling programmes in a manner consistent with both legal requirements and our duty of care to players. This includes analysing betting patterns to identify signs of problem gambling behaviour, applying and enforcing deposit, bet, and loss limits you have set, administering cooling-off periods, and processing self-exclusion requests for periods of 6 months, 1 year, 5 years, or permanent exclusion from our platform. Your responsible gambling data is treated with exceptional confidentiality and is used solely to protect your wellbeing. Oshi Casino may also use personal information to make referrals to external support services such as Gambling Help Online (gamblinghelponline.org.au) when our responsible gambling monitoring indicates that such a referral would be in your best interest. All responsible gambling data processing is conducted with full respect for your privacy and dignity.

12. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Oshi Casino privacy policy, our data protection practices, your privacy rights, or the personal data we hold about you, please do not hesitate to get in touch with our dedicated Data Protection Officer. We are committed to addressing all privacy-related enquiries promptly, professionally, and with complete respect for your confidentiality.

• Data Protection Officer email: [email protected]
• General support email: [email protected]
• Live chat: Available 24/7 directly on the Oshi Casino website at casinososhi.com
• Response time: DPO responses within 5 business days; full resolution within 30 calendar days

For urgent data security concerns — such as suspected unauthorised access to your account or a potential data breach — we strongly recommend contacting us immediately via our 24/7 live chat service for the fastest possible response and remediation.

13. Updates to This Privacy Policy

Oshi Casino reserves the right to update and revise this privacy policy at any time to reflect changes in our data processing practices, technical systems, legal requirements, regulatory guidance, or other relevant factors. When we make material changes to the Oshi Casino privacy policy, we will notify registered players by email to the address held on your account or by displaying a clear, prominent notice on casinososhi.com. We encourage you to review this privacy policy periodically to stay fully informed about how we collect, use, and protect your personal data and how we uphold your data protection rights. Your continued use of our services following notification of changes constitutes your acceptance of the revised policy. The date of the most recent update is always displayed at the top of this document.

Frequently Asked Questions

What personal data does Oshi Casino collect about me?

Oshi Casino collects identification data, contact details, financial information, gaming activity records, technical device data, geolocation information, and communications. Our data collection is limited to what is genuinely necessary for service delivery and legal compliance. Full details of all personal data categories we collect are provided in Section 2 of this privacy policy.

How does Oshi Casino protect my personal information?

We protect your personal information using 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for data storage, multi-layered firewalls, role-based access controls, and regular independent security audits. Our data security and information security standards meet or exceed international industry benchmarks. You can contribute to your own account security by using a strong, unique password and promptly reporting any suspicious activity.

Can I request deletion of my personal data?

Yes. You have the right to request erasure of your personal data in accordance with our privacy policy and applicable law. Please note that certain data must be retained to comply with legal obligations including AML regulations and Australian tax requirements, typically for five to seven years post-account closure. To submit a deletion request, contact our Data Protection Officer at [email protected] with your account details and the specific personal information you wish deleted.

How does the Oshi Casino cookie policy work?

The Oshi Casino cookie policy covers four types of cookies: essential (required for core functionality), analytical (for site improvement), functional (for preference storage), and marketing (for targeted advertising, consent-based only). You can manage your non-essential cookie preferences through your browser settings or our cookie preference centre. Essential cookies cannot be disabled without affecting core site features.

Who can I contact about data protection at Oshi Casino?

For all queries regarding Oshi Casino data protection, your privacy rights, personal data held by us, or this Oshi Casino privacy policy, please contact our Data Protection Officer at [email protected]. You also have the right to escalate unresolved concerns to the OAIC (Office of the Australian Information Commissioner) at www.oaic.gov.au at any time.

Does Oshi Casino share my data with third parties?

Oshi Casino shares personal information only with trusted, contractually bound third parties — including payment providers, KYC/AML verification services, game technology providers, and regulatory authorities — strictly on a need-to-know basis. We never sell your user data or personal data to third parties for commercial purposes. All data sharing is governed by our strict data protection standards and applicable privacy legislation.